Private Policy

Last updated Date: 7/20/2025

Welcome to BookAstra.com, owned and operated by Astra Auto Detailing Inc. , a mobile car detailing business based in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. By using our website, booking our services, or interacting with us online or offline, you agree to the terms outlined below.

We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial laws.

1. Who We Are

Astra Auto Detail (“we”, “our”, or “us”) provides mobile auto detailing services across the Greater Toronto Area and surrounding regions. Our website, BookAstra.com, allows customers to browse services, receive quotes, and schedule appointments online.

2. Information We Collect

We may collect the following types of information:

A. Personal Information (PI)

Collected directly from you during booking, payment, or contact form submissions:

  • Full name
  • Email address
  • Phone number
  • Home or service address (for mobile detailing)
  • Vehicle make, model, and condition
  • Payment details (processed via Clover)

B. Transactional & Booking Information

  • Date and time of appointments
  • Selected service packages
  • Booking history
  • Applied promotions or discounts

C. Payment Information

We do not collect or store full credit card or debit card numbers. All payments are securely processed by Clover, a third-party payment processor. See Clover’s Privacy Policy for more details.

D. Automatically Collected Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device info
  • Referring/exit pages
  • Time spent on pages
  • Session ID and activity via cookies

This data is used in aggregated form and is not used to personally identify you unless combined with other data.

3. How We Use Your Information

We use the personal information collected for purposes such as:

  • Booking & Service Fulfillment: To confirm your appointment and deliver mobile detailing services at the requested location.
  • Customer Support: To follow up on appointments, answer inquiries, and resolve issues.
  • Marketing & Offers (with consent): To send promotional offers, follow-ups, reminders, and satisfaction surveys via email or SMS.
  • Improving Services: To analyze usage patterns, customer behavior, and booking preferences.
  • Legal Compliance: To meet obligations under applicable laws, such as tax reporting and fraud prevention.

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions. To do so, contact us at astraautodetail@gmail.com.

5. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your data with:

  • Clover for secure payment processing
  • Email/SMS platforms (e.g., Gmail, Google Calendar, Mailchimp, or similar) for communication
  • Analytics providers (e.g., Google Analytics) for performance tracking
  • IT and booking tool partners (such as Tally or JotForm if embedded) for collecting service requests
  • Legal authorities if required by law or in the event of suspected fraud or misuse

All third parties are contractually or legally bound to safeguard your information.

6. Use of Cookies and Tracking Technologies

Cookies are small files stored on your browser to help improve your user experience. We may use cookies for:

  • Saving booking form progress
  • Remembering login or preferences
  • Tracking traffic via Google Analytics

You may disable cookies in your browser settings, though this may impact website functionality.

7. Data Retention

We retain your personal information:

  • For as long as necessary to fulfill your service
  • As required by applicable laws (e.g., tax or legal retention periods)

After this period, we securely delete or anonymize your data.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

  • Request access to your personal data
  • Correct any errors or omissions
  • Withdraw consent to processing
  • Request deletion, where legally permissible
  • File a complaint with the Office of the Privacy Commissioner of Canada

To make any of these requests, please email: astraautodetail@gmail.com

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your data, including:

  • SSL encryption on our website
  • Access controls and passwords for internal data
  • Limited access to personal information among staff
  • Secure payment channels via Clover

Despite our best efforts, no system is 100% secure. Please take steps to protect your personal data when online.

10. Third-Party Links

Our website may contain links to third-party platforms such as Google Maps, Clover, or embedded tools (e.g., JotForm). We are not responsible for their privacy practices. Please consult their policies separately.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us information, contact us immediately for deletion.

12. International Data Transfers

Although we operate primarily in Ontario, Canada, some third-party service providers (e.g., Google or email providers) may process or store data outside of Canada. We ensure all such transfers comply with applicable Canadian data protection laws.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top. We recommend reviewing this policy periodically for changes.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our practices, please contact:

Astra Auto Detailing Inc,
Email: astraautodetail@gmail.com
Website: https://www.BookAstra.com
Phone number: (647) 804-1380
Location: North York, Ontario, Canada